Returns & Exchanges

At aosu, we stand by the quality of our smart home security products and offer a 30-day money-back guarantee if you are not completely satisfied with your purchase. To be eligible for a full refund, items must be returned in their original packaging with all accessories and components included.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via email or our website portal with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack your aosu device, including all original cables, mounts, and manuals, into the original product box to prevent damage during transit.

• 3.
  Ship to aosu

  Affix the provided shipping label to your package and drop it off at the designated carrier location; please retain your tracking number for confirmation.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, we will process your refund to your original payment method within 5 to 7 business days.